On a positive note, my CM has not lost its IP address since being replaced a week ago.
However, as I mentioned before, I did have to ask to speak to a supervisor to get this done.
I also kept a diary record of all my previous calls to support and the outcomes of each. Armed with all this evidence, the supervisor really had no choice but to agree on all the ground that had been covered before and then replace the one item which had not been verified.
I can sympathise with previous posters' boatloads of issues - but in the end I don't think that you're realistically going to get them all solved - ntl has been publicly slammed on the media before for poor service and nothing's changed.
To avoid frustration, I'd advise just focusing on the very specific issues that are most important to you!
