Cable Forum - View Single Post - 2 meg upgrade Billing Bromley platform STB

rapidx · 29-03-2005, 16:34

Hi There,
I've been reading this forum for a little while now and I recieved my bill this morning.

It doesn't quite make sense and I'll probably end up calling Customer Services.

I've been billed twice for the same date range: ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 for 750k and ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 for the 2MB.

Now I'm sure we have to pay up front as when I've upgraded in the past e.g from the old 300k to the 750k you were billed a month up front.

So why am I being billed up front again? Does that mean I get a month refund on my next bill for the old 750 speed? I upgraded on the 8th and they never said anything about the billing as it's a free upgrade.

29-03-2005, 16:34	#15
rapidx Inactive Join Date: Mar 2005 Posts: 8	Re: 2 meg upgrade Billing Bromley platform STB Hi There, I've been reading this forum for a little while now and I recieved my bill this morning. It doesn't quite make sense and I'll probably end up calling Customer Services. I've been billed twice for the same date range: ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 for 750k and ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£24.99 for the 2MB. Now I'm sure we have to pay up front as when I've upgraded in the past e.g from the old 300k to the 750k you were billed a month up front. So why am I being billed up front again? Does that mean I get a month refund on my next bill for the old 750 speed? I upgraded on the 8th and they never said anything about the billing as it's a free upgrade.