Nottingham customers tend to have broadband charged in arrears and if you upgrade your speed they are moving you to payment in advance. I have just had the same happen with the bill I received on Saturday and am not amused. It would have been nice of NTL to have included an explanation of what is happening and more preferably have written to every customer who is being charged in arrears telling them about the move to payment in advance.
When I got the bill and saw the payment due it made me look at what I was getting for my money and prompted me to look at my telephone provider. I have stuck with NTL for the phone although my bill would be slightly cheaper with BT due to NTLs connection charge on some calls and BT having the friends and family discounts together with the ability to use many 3rd party providers. Free fully itemised online billing with BT is the final clincher.
So, well done NTL for not letting us know that you are going to alter our billing and hope that the extra months broadband charge that you are getting out of me this month will some way compensate for the loss of all revenue from me for the telephone service.
