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Originally Posted by scrotnig
Not the pint. It's still a fat lot of good if your ntl phone breaks down.
The number has been changed, big deal. The company aren't going to spend vast sums of money writing to every customer about it, money is tight and it's needed for other, more important things. I agree a recorded message would have been a good idea though. Are we sure the number is now out of commission, or has something just gone wrong with it?
I used to find this in credit control when I worked there. Customers seem to think they are 'entitled' to fifteen letters warning them of something before ntl are allowed to do it, and then they threaten OFCOM if they don't get it. Almost every customer we had to disconnect for non payment would rant about the number of warnings they were entitled to by law...which is actually NONE...and a fair number even said we weren't allowed to disconnect them unless we'd warned them BY TELEPHONE.
Some people need to join the real world.
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You have to remember though not all people use this shortcut when their phone breaks down as if their phone is broke surely they use their mobile and the 0800 number.
The number 151 is a big deal to some, and as for the vast amount of money spent to advertise this ffs surely a replace option on the bill is not going to cost anything.
It would have taken someone two seconds to disable to the 151 number so why the hell couldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t that person have spent two seconds more when doing this to place a vector to reroute it to the 0800number and problem solved.
Then when they dial the 151 they will still get to the same place all be it milliseconds longer which they wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t notice and then reducing any need for threads like this.
To disable the vector is just madness.
At the end of the day it is all about NTL keeping the customers informed which they seem to fail at every hurdle.
Some bright spark decided to disable it so they may as well when doing this change to the call vector had easily set it to divert rather than disconnect.
As for your joining the real world I am going to have to agree with Paul M here and you need to as well.
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Originally Posted by scrotnig
A couple of points:
First off, I don't speak for ntl. Anyone who comes here should be aware of that, if they aren't, then they need to become aware of it pronto. It's an old trick to tell someone posting in their own time that they must be speaking for whatever company they are talking about.
Now, my point is that actually changing the number is not an issue. Having one single number for the whole country makes perfect sense. My ntl bill has only quoted that number for a long time, however, it would appear that bills in other regions haven't been altered and that, I agree, is very poor. Which is what led me to make my earlier remark; is there a possibility that the number has not been withdrawn, but is actually faulty in some way?
I wouldn't have thought the company would be stupid enough to cancel the number before altering the bills. I could be wrong. But it is THAT that leads me to wonder if the number might be broken. Being Easter there may not be people about to fix it.
My 'real world' comment was related more to the paragraph about credit control.
What I say in here has no bearing on my attitude to customer service or anything else. When I'm in work I am paid to do a job. When I am out of work, I am entitled to my own opinions like anyone else.
The problem with keeping short dial numbers is that, due to the numerous different types of telephone systems ntl use to supply the service in the different regions, it has to be a different number depending on where in the country you are. Mine has always been 1503, for example. This is quite pathetic and so some sort of change is inevitable. It does need to be communicated though.
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Fine we all know you donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t speak for NTL thankfully but you have to remember people here will take this on board as the attitude portrayed here will give the impression of what members can expect from employees to a certain extent.
Reconsider that the number change is an issue for certain people as not all of them read this forum, and yes I agree that having a single number makes sense but not before advising people of this but then again this is the complete communications company we are talking of here so I guess not.
I think the company would have made this choice to cancel the number without thinking it through as from experience as an Employee/Customer/Consultant I know how their mind sets work.
As for your last point as I know how call vectoring works there is no benefit on removing the 150/1503 options as at the end of the day it just vectors to the 0800 number and would have no real effect by removing it unless the main 0800 number was to be removed as it is just pointing it to another port as such.
