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Originally Posted by andygrif
So what? I can't call 100 from my ntl line to get through to O2's operator. I think most people understand how to use their phone.
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Not the pint. It's still a fat lot of good if your ntl phone breaks down.
The number has been changed, big deal. The company aren't going to spend vast sums of money wroting to every customer about it, money is tight and it's needed for other, more impoertant things. I agree a recorded message would have been a good idea though. Are we sure the number is now out of commission, or has something just gone wrong with it?
I used to find this in credit control when I worked there. Customers seem to think they are 'entitled' to fifteen letters warning them of something before ntl are allowed to do it, and then they threaten OFCOM if they don't get it. Almost every customer we had to disconnect for non payment would rant about the number of warnings they were entitled to by law...which is actually NONE...and a fair number even said we weren't allowed to disconnect them unless we'd warned them BY TELEPHONE.
Some people need to join the real world.