[scrotnig]

Digital base pack is £19.50 which includes the cost of the line rental.

There are two ways of describing this.....the 'old' way, which is £19.50 with free line rental, or the 'new' way, (in response to Sky sales people lying on the phone about prices), which is TV pack £10, line rental £9.50, and in both the above the line rental part must be taken with the TV pack.

What the original poster is trying to do is mix the two together and claim £10 for the TV pack and then 'free' line rental, it doesn't work like that. It's not that you 'got nowhere' with the billing staff, it's that what you're trying to tell them is simply not correct and they are advising you of this.