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Originally Posted by scrotnig
No bills have quoted the old numbers for a long time.
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....erm, see attachment below. I couldn't quickly locate last month's bill, but the month before was clearly asking me to call 151.
Quote:
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Originally Posted by scrotnig
But it doesn't work from non-ntl lines. If your phone line breaks down, 151 is a fat lot of good when you try to ring it from a mobile or a phone box.
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So what? I can't call 100 from my ntl line to get through to O2's operator. I think most people understand how to use their phone.
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Originally Posted by dezzo
Personally I think it's a bad move.
Unless there is some major reason that they can't have a shortcode for dialling customer care I can't see any reason for them to do this. Especially with little or no warning.
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I agree. No-one has come up with a good reason why I shouldn't dial 151 as of yet.
[QUOTE=allieyoung666]We got a letter along those lines, I cant see what the problem is??? It might be a cost cutting exercise??[/QUOTE
IF we got a letter (and I can see I am by no means on my own on this issue) then I would think nothing more of it. BUT there was no letter, and more to the point the number has been disconnected BEFORE they stopped advertising!
Lunacy....or in other words negligently incompetant.