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Originally Posted by dvk01
I am getting drop outs and disconnections continually today
I had this problem several months ago & the fault was traced to a conection somewhere in one of the street boxes
I have to reboot teh cable modem every 10 or 15 minutes to stay connected
I attmpted to speak to the engineers but got diverted to India where the person at the other end won't book an engineer or dp anything without lots of private information which I will not give
He wants to know all sorts of information that I know I have never put down on my account and he wanted my email address password which I flatly refuse to give
How do we get problems fixed then if we haven't given secret information and I won't give out my email password to anyone and shouldn't have to
Who do I complain to in NTL about this invasion of privacy and blatent security risk
Surely my account number and modem mac number is enough to prove that I have an NTL account and that I am in front of the modem
If anyone can help me I am in the IG10 postcode area
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I'm in exactly the same situation as you.
Indian call centres = absolute crap (I should know, the company I work for is ALWAYS outsourcing over there). They seem completely ignorant that they just said "Well I just checked and there are no issues in your area" - Only to then say 5 minutes later after finding sod all wrong with my connection (at that time) and PC "oh.. I just checked and there is a fault in your area... since february 22nd".
I've never considered leaving NTL until now, outsourcing to India might be cheap, but you will get your customers a hell of a lot more irate when the "Technicians" don't know their arse from their elbow. UK call centres have brilliant technicians though...
PS - My connection dropped while typing this reply! But i'll call India and probably get told it's my non-existent P2P software that's causing it!