[dvk01]

I am getting drop outs and disconnections continually today

I had this problem several months ago & the fault was traced to a conection somewhere in one of the street boxes

I have to reboot teh cable modem every 10 or 15 minutes to stay connected

I attmpted to speak to the engineers but got diverted to India where the person at the other end won't book an engineer or dp anything without lots of private information which I will not give

He wants to know all sorts of information that I know I have never put down on my account and he wanted my email address password which I flatly refuse to give

How do we get problems fixed then if we haven't given secret information and I won't give out my email password to anyone and shouldn't have to
Who do I complain to in NTL about this invasion of privacy and blatent security risk

Surely my account number and modem mac number is enough to prove that I have an NTL account and that I am in front of the modem

If anyone can help me I am in the IG10 postcode area