When I signed on to NTL many years ago I was given FREE telephone rental. This is stated as £0.00 on my bill and yet the digital base pack and telephone is £19.50. Surely with free rental the base pack should cost me £10.00.
Have tried to explain this to Accounts Dept but got nowhere. They stated that the telephone is part of the base pack. Did tell them my bill states free rental but just kept being told previous comment.
Can anyone shed some light on this situation