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Toto · 26-03-2005, 20:51

it's a shame you have had these problems, all the best in trying to get them resolved.

The trick in dealing with these problems is to bullet point each issue, with as many corresponding dates as you can possibly remember. It's a bit of a task, but ntl do actually employ intelligent people who can cut through the red tape, and sort this to your satisfaction if there is clear evidence you are in the right.

Hope that helps (HTH)

26-03-2005, 20:51	#11
Toto Inactive Join Date: Dec 2004 Posts: 3,403	Re: hoodwinked yet again by ntl it's a shame you have had these problems, all the best in trying to get them resolved. The trick in dealing with these problems is to bullet point each issue, with as many corresponding dates as you can possibly remember. It's a bit of a task, but ntl do actually employ intelligent people who can cut through the red tape, and sort this to your satisfaction if there is clear evidence you are in the right. Hope that helps (HTH)