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gavnad · 26-03-2005, 15:39

I work in the department that refunds this type of payment "taken in error" presuming its sabs based,its usually boils down to either a csr added the card incorrectly,or there has been an issue where switch cards have been allowed to claim the full o/s bill,this being a software issue,ntl is fully aware of the problem and will without question refund the money back to the same card,as for charges once the evidence has been supplied this can also be refunded as a chq,cannot see the necessity for legal action unless the normal channels aint worked?

26-03-2005, 15:39	#27
gavnad Inactive Join Date: Dec 2003 Location: swansea Posts: 205	Re: Fraudently Took Money From Debit Card I work in the department that refunds this type of payment "taken in error" presuming its sabs based,its usually boils down to either a csr added the card incorrectly,or there has been an issue where switch cards have been allowed to claim the full o/s bill,this being a software issue,ntl is fully aware of the problem and will without question refund the money back to the same card,as for charges once the evidence has been supplied this can also be refunded as a chq,cannot see the necessity for legal action unless the normal channels aint worked?