Cable Forum - View Single Post

nordic · 26-03-2005, 14:17

Ever snice NTL upgraded thier speeds I have tried to get the 2mb service.

Everything was fine for 2 days then lost connection. Well 4 engineer visits later and 4 modem changes later still have no 2mb service. Have been told a number of excuses as to why no connection at 2mb. Am currently on the 1mb service but am being charged for the 2mb service.
This issue has been ongoing now for nearly 2 weeks with no sign of it being resolved. Now I cannot even access the online upgrade service.
Is it just me or is anyone else having the same problem. Everytime I have tried to upgrade to 2mb I lose all connection, hence all the modem changes ( NTL say its a modem fault) Have the Home 200 now.

Can anyone shed some light on this problem...The 1mb service is very sluggish at the best of times, 50% of the time barely reaches a 500k level of sevice.
All I require is an honest answer instead of false excuses.

26-03-2005, 14:17	#1
nordic Inactive Join Date: Mar 2005 Location: Cardiff Posts: 19	Trouble with 2mb service Ever snice NTL upgraded thier speeds I have tried to get the 2mb service. Everything was fine for 2 days then lost connection. Well 4 engineer visits later and 4 modem changes later still have no 2mb service. Have been told a number of excuses as to why no connection at 2mb. Am currently on the 1mb service but am being charged for the 2mb service. This issue has been ongoing now for nearly 2 weeks with no sign of it being resolved. Now I cannot even access the online upgrade service. Is it just me or is anyone else having the same problem. Everytime I have tried to upgrade to 2mb I lose all connection, hence all the modem changes ( NTL say its a modem fault) Have the Home 200 now. Can anyone shed some light on this problem...The 1mb service is very sluggish at the best of times, 50% of the time barely reaches a 500k level of sevice. All I require is an honest answer instead of false excuses.