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scrotnig · 26-03-2005, 14:05

If you have a letter from ntl admitting liability, then this surely means the matter is being resolved.

Having money taken out of your account in error isn't necessarily a criminal matter. It's only criminal if there is deliberate intent. If it's a billing error, then it comes under different laws. The police certainly wouldn't get involved.

If ntl HAVE admitted liability, then the regulator would only get involved if the company still failed to rectify the matter.

As a precaution against anything in the future, get your bank to issue a new debit card to replace your old one, and only pay by DD in future...DD carries a 'gaurantee of indemnity', banks have to refund the payment within 48 hours if you raise an indemnity claim. It's much safer than continuous card authority.

26-03-2005, 14:05	#10
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: Fraudently Took Money From Debit Card If you have a letter from ntl admitting liability, then this surely means the matter is being resolved. Having money taken out of your account in error isn't necessarily a criminal matter. It's only criminal if there is deliberate intent. If it's a billing error, then it comes under different laws. The police certainly wouldn't get involved. If ntl HAVE admitted liability, then the regulator would only get involved if the company still failed to rectify the matter. As a precaution against anything in the future, get your bank to issue a new debit card to replace your old one, and only pay by DD in future...DD carries a 'gaurantee of indemnity', banks have to refund the payment within 48 hours if you raise an indemnity claim. It's much safer than continuous card authority.