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Originally Posted by OldGiraffe
1503 was much better than 0800 052 2000 as I have had to ring every day for the past three weeks trying to get as many as five disconexions a day of up to 8 hours resolved! It's bad enough having to go through the press this, press that, try this, try that and listen to music routine each time!
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But it doesn't work from non-ntl lines. If your phone line breaks down, 151 is a fat lot of good when you try to ring it from a mobile or a phone box.
08000522000 is the single number, it was introduced a couple of years ago with the long term plan of replacing most other numbers. You can get almost anywhere from that number, including customer services, sales, tech support, billing, faults.
It is a vast improvement on what went before.