Quote:
|
Doesn't matter a damn who the primary user is. The LAW states that ntl can only discuss the account with the account holder, and failure to comply with this law could result in the member of staff concerned going to prison.
|
This is not true. Data protection prevent any company disclosing information about the account holder. If someone was phoning up with regards to a fault or support it should not matter who they are as they are not asking for any account information.
But a lot of companies use this to not to speak to people at all and they should be more helpful.