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Originally Posted by Peter_Stanley
Call 3 - Remote test of the connection with PC off shows 0% loss, with PC on this dropped to 100%, "so it must be the PC". (Well, maybe but it is an intermittent connection problem and we certainly haven't done enough testing to conclude this yet!) Next told to disable ZoneAlarm and NAV (which I refuse to do - have you seen the infection rate statistics for unprotected broadband connections?!). Disable ZA and now we have a 10% loss. (Hmm seems to be fluctuating a lot). Follows a confusing conversation where Tech Support trys to tell me that Ad-Aware SE and Spybot S&D are spyware/adware and to disable them because they're maxing out my connection, even though I state that (a) they're not spyware and (b) they're not even running! Finally tech support states that it must be ZoneAlarm hammering my upstream and suggests I contact ZoneLabs - funny how it isn't affecting anyone else then! Just thought - if the problem is spyware, wouldn't the U/S light be continually lit when the problem occurs? (It isn't).
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I see some people in tech support have not changed still anthing but the NTL equipment.
I just wonder why we are all having problems after the upgrade disconnects slow speeds etc .
Its like when they had to turn proxies off because of a major problem but not telling anyone.
Or even something was not tested prior to the upgrade, could it be possible that it was introduced without the right technical involvement.
Put in to a date and time unrealistically with errors in a part of the system.
