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Originally Posted by Matt D
I can see why you're annoyed!
We have quite a few helpful ntl employees who post here, & hopefully one will be able to give you a hand with this 
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yes. At one point I was even considering upgrading back up to the gold service to get the actuall speed I was paying for. But then I thought why should Ias I hardly do anything other than look at web pages. In fact I could probably do with the basic bband level but have a feeling I will still end up paying for the gold level anyway
The only thing that stopped me telling them to rip the lot out was that I have a couple of tv boxes and you have to pay for the additional sky boxes, which is perhaps the one and only plus point for ntl