I downgraded to 'silver' before christmas last year and have been kept on the goldtarriff ever since - having my speed reduced but not my price. I finally lost my rag and phoned up saying I wanted to cancell all services. The guy talked me out of it, gave me a "sweetener" and said it would be sorted.
January came round and the tarriff had remained the same with no "sweetener" so I rang up again. He said he would get it sorted this time. February came around and stil no change. Rang them up (retention) again - he assured me he would sort it this time. This months bill just arrived and the concessions have been added but the tarriff for the cable modem remains the same as it ever was. In fury I rang up again thinking to cancell the lot. The woman told me to wait till the guy had "looked into it" and he would phone me back. He never did, so I phoned up again and the office was close. Great
