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Originally Posted by Alleni
Hello,
I know this is nothing to do with speed, but I wonder if anyone can give me some advice.
I have the ntl:120 modem and have aquired a new ntl:250 modem, have plugged the new one in and disconnected the old one all the lights work and shows a good connection, but I am unable to acces the internet or email.
Does the mac address of the new modem have to be registered before the modem can work.
Thanks for your help!
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How did you aquire the new modem? If it was through a swap out the modem should work once the engineer finishes fitting it but occassionally there are cases where you have to register the modem. Give CS a call and I'm sure they will sort it out for you.
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Originally Posted by Simply Gray
Samsung STB intalled last year when I upgraded to 1Mbps and I now have 1.5Mbps.How do I get 3Mbps? Ring Customer Services? Just wait and see?
Based in Beckenham in Kent
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Can always give CS a call, they may be able to sort it out as you wait, if not then it's wait and see but it shouldn't be a long wait.