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Comfortably Num · 22-03-2005, 18:50

This situation just goes from bad to worse. When the STB finally delivers a picture other than the "Sorry to interupt your viewing " message I can only recieve BBC 1,2 & 3 plus a few others. I eventuallly got through to CS last night and was told it was a problem at their end and to give it 4 hours and every thing would nbe back to normal. Tonight nothing has changed and still have same problem so after waiting for another 20 minutes I get through to CS and this time I get fobbed off with the excuse that someone has downgraded my package! If that is the case than why cant I recieve ITV or Channel 4? The bloke told me that it would all be fine in about 10 minutes but after an hour I still have same problem! I'm not going to sit on hold for another half hour to be told some other load of crap. Do I have to threaten to cancel the account to get my cable fixed or is this the norm for customers to be treated?

22-03-2005, 18:50	#17
Comfortably Num Inactive Join Date: Dec 2003 Age: 53 Posts: 43	Re: Cable Box stuck on "tune" This situation just goes from bad to worse. When the STB finally delivers a picture other than the "Sorry to interupt your viewing " message I can only recieve BBC 1,2 & 3 plus a few others. I eventuallly got through to CS last night and was told it was a problem at their end and to give it 4 hours and every thing would nbe back to normal. Tonight nothing has changed and still have same problem so after waiting for another 20 minutes I get through to CS and this time I get fobbed off with the excuse that someone has downgraded my package! If that is the case than why cant I recieve ITV or Channel 4? The bloke told me that it would all be fine in about 10 minutes but after an hour I still have same problem! I'm not going to sit on hold for another half hour to be told some other load of crap. Do I have to threaten to cancel the account to get my cable fixed or is this the norm for customers to be treated?