Hey Mal,
The point is more that I shouldn't need an engineer visit at all - as OB says, from a financial point of view it doesn't make sense to send an engineer out, give me a brand new box, or a SACM, when my current set up will work absolutely fine... and from my point of view taking the inevitable day (or two depending on whether they make it or not) off isn't the most fun
Didn't get the chance to call them yesterday (for their callback...), will try today...