[Gaz RW]

I have still not recieved my upgrade.

I rang ntl, got it done by customer service, though, brilliant, that was quick and easy.

nothing for over a week..

ring again.. im told that my connection status is set to 2mb, and they dont know why iit isnt showing it my end, and transfer me to the tech support poeple, except they send me through to TV tech support, who can neither help me, nor transfer me to broadband tech support

ring again, get told that the upgrades arent happening yet and that I should wait for it to be automaticaly upgraded, ask to be transfered to tech support, get through to someone in india who cant help, but wont transfer me through to the tech support in the uk and instead sends me back to customer service..

customer service cant transfer me to a uk tech support person either (why the hell not?) but says he will get someone from tech support to call me back..

so, thats me with yet another huge mobile bill, and spending 30mins standing in a **** smelling phonebox which is 10mins walk from home, to get absoutly nowhere..

can anyone tell me where the hell the uk based broadband tech support is and how I contact them? please? according to customer service i got serveral answers (there isnt one, its in swansea, its in coventry) but still the same overall result (we cant transfer you, or give you a number for them, you have to ring india)

What the hell? last time I had a problem it took me hours of phonecalls and I eventualy got through to someone who told me he was in swansea(iirc) and fixed everything in 10mins, so why all this hassle when someone who is quite blatently not doing anything else (as nobody can get through to him) could just fix things quickly?