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Originally Posted by seaneeboy
Ian - That's what I tried to say to CS, but they were adamant that it was policy that everyone getting BB through an STB was to be moved to samsung...
... and after being told i'd be getting a callback to arrange a swap time, have I had one?
Have I heck!
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Still no call, four days after I was told I would be called back. *sigh*
I'm going to try and call them again tonight, what should my approach be?
1) Try and speak to same CS Rep again (I have her extention)
2) Talk to someone else
And then do I
1) Try and get the samsung I've been offered or
2) See if they'll update my Pace to the 1meg rate because the last CS Rep was daft?
Sean