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Help needed
Hi guys
thanks for looking in...
I have come to my wits end with ntl,
I have been having ongoing problems with my broadband connection since November 9th last year.
Problem is that from midday/early afternoon my speeds get slower and slower speeds, starting 6am I can download at 360k/s and by early evening it is down to 8 or 10 k/s (reminds of dial up), after countless calls to tech support and customer services I am getting nowhere.
Latest response from tech support is that there is an over "utilized upstream in my area" since november.....just not good enough..
Just spoke to customer services who spoke to tech support himself and they told him that until the problem is at a point where the system will just collapse, they will not do anything about it, so basically I just have to put up with it till it gets sorted, which could be next week or next year who knows ???
thanks for your time
Rob
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Forgot to metion
I am on the 3mb service and prior to that I was on 1.5mb
cheers
Rob
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