Currently on 750K £24.99 a month Broadband.
Phoned NTL up last week, mentioned the fact that I would need a new Samsung STB as my current Old PACE STB wouldn't cope with the 2MB Speed Upgrade. Certainly, will arrange an engineer to come round and replace your STB next day.
Cut a long story short, the engineer did come round, but only had another PACE STB box
and said he had to swap it (even though I already had a PACE box and it was a like-for-like straight swap) because that was the job he had down to do.
I then couldn't get internet or my premium Sky Sports Channels on this new PACE box that he replaced. A week of 4 missed engineer apointments and quite a few phone calls, culmilated in me waiting in all day Friday, after booking the day off work. No engineer called yet again, but my 15th phone call to the faults deparment, resulted in the fact that my newly replaced PACE box hadn't been activated when the engineer installed it. So he re-activated it, and I have at least got my broadband and Sky Sports Channels back.
Apparently all the missed engineer appointments were because they were out of stock of Samsung Boxes due to an unprecedented increase in demand for them. They could have least had the courtesy to tell me that in the first place, instead of me waiting in for them.
I'll now just sit and wait until one of the engineers turn up to replace my PACE box with a Samsung. I ain't having anymore unnecessary time off work.