Cable Forum - View Single Post - Can anyone beat this record for poor broadband service given by NTL?

**Maggy** · 20-03-2005, 14:34

The thing is that the majority of the time NTL services work fairly well.Most people are reasonably happy.However when things go wrong for NTL they go spectacularly wrong and there seems no recourse but to seek help at CF or to go higher up the chain of command at NTL.

So can anyone actually point to why no one ever seems to record anything about a customer's problem so that when they need to phone back and get more help they have to go through the whole same routine every time?WHY don't they make a note in the customers file?Or has some brilliant spark left that option out of the software provided?

After all they seem to have all the info when the higher chain of command kicks a*se and they come back to you to sort your problem out.

20-03-2005, 14:34	#14
Maggy The Invisible Woman Cable Forum Mod Join Date: Jun 2003 Location: between Portsmouth and Southampton. Age: 73 Services: VM XL TV,50 MB VM BB,VM landline, Tivo Posts: 40,365	Re: Can anyone beat this record for poor broadband service given by NTL? The thing is that the majority of the time NTL services work fairly well.Most people are reasonably happy.However when things go wrong for NTL they go spectacularly wrong and there seems no recourse but to seek help at CF or to go higher up the chain of command at NTL. So can anyone actually point to why no one ever seems to record anything about a customer's problem so that when they need to phone back and get more help they have to go through the whole same routine every time?WHY don't they make a note in the customers file?Or has some brilliant spark left that option out of the software provided? After all they seem to have all the info when the higher chain of command kicks ase and they come back to you to sort your problem out. __________________ Hell is empty and all the devils are here. Shakespeare.*.