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Originally Posted by xathras
I was not implying from my original statement that their engineers are poor, their could be many reasons, i.e. they are in rush, they simply forget about a certain method to resolve the problem or the fact their an electrical engineer not a technical engineer.
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I started this tread and must say the last engineer that called knew his stuff proving the fault was in the network. Others had tried by changing the STB for a Samsung, upping signal levels and changing taps in the box in the street. In some ways it was luck because it just happened that the same engineer went to a neighbour who was one of several having the same problem. This rarely happens, usually it's a different engineer each time and as I said originally what each one finds does not seem to get passed on to the next.
I am still having trouble, although the lengths of time disconected are shorter, which can be more irritating at times, even though CS say the fault has been cleared. I have obviously written to CS, but past experience shows that is not effective. My letter has been copied to BBC Watchdog who ran a programme on NTL CS. They are still collecting complaints.
I am still waiting for someone to say that they have broken my record.
OldGiraffe.