[MovedGoalPosts]

The run around you are getting from ntl is one of the worst I've seen for a long time.

I regret to say that the call back from CS to say they've sorted it may never happen, it's pot luck, not because someone might not sort it, but because the file that says to call you will probably be missed (if the note was even created).

When you speak to anyone on CS, make sure you record their name so you can make them accountable. This isn't having a go at CS bods, many of whom are very good, more so you can back up what you said, and were told would happen, by who and when.

As I said put it in writing, make your feelings known, and make it quite clear to them that the time for promises of action have passed, you need results!

Demand the cable modem as they are incapable of providing the contracted service by STB. Use the ntl terms and conditions of service against ntl, they may not guarantee a fault free service, but at the moment they are not providing any service. Demand your rights and demand the case is escalated.

Oh and tell them clearly that you will expect them to credit in full your 0845 dial up internet costs.