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greencreeper · 19-03-2005, 12:35

Taking a look at the bigger picture for a moment (i.e. customer service), the trend is towards the customer serving themselves - you see it everywhere. Very soon you will be able to make an appointment with your GP online, and order repeat prescriptions. The human is being removed from the equation and replaced with a machine, and for me, it's a good thing. The best customer service I can recall was when I ordered an extra telephone service (call redirect). I did it all online. Received a confirmation letter. Easy. No "Press 1 for..." and nobody to talk to who can't understand or help me. I never phone my bank - I either use the ATM or e-banking. Very, very occasionally I will go to the counter if I need cash in my account ASAP to cover a transaction. So I think the days of the call centre are numbered anyway.

As for jobs - it's no longer a job market where you can be with a company for life. You won't be rewarded for loyalty. Think "commodity" - that's what you are. Sell yourself - know your worth. Forget job security.

19-03-2005, 12:35	#38
greencreeper Inactive Join Date: Nov 2003 Location: Leeds - the dog house Age: 48 Services: Email me for a current price list Posts: 8,270	Re: Another reason to avoid HSBC Taking a look at the bigger picture for a moment (i.e. customer service), the trend is towards the customer serving themselves - you see it everywhere. Very soon you will be able to make an appointment with your GP online, and order repeat prescriptions. The human is being removed from the equation and replaced with a machine, and for me, it's a good thing. The best customer service I can recall was when I ordered an extra telephone service (call redirect). I did it all online. Received a confirmation letter. Easy. No "Press 1 for..." and nobody to talk to who can't understand or help me. I never phone my bank - I either use the ATM or e-banking. Very, very occasionally I will go to the counter if I need cash in my account ASAP to cover a transaction. So I think the days of the call centre are numbered anyway. As for jobs - it's no longer a job market where you can be with a company for life. You won't be rewarded for loyalty. Think "commodity" - that's what you are. Sell yourself - know your worth. Forget job security.