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Originally Posted by Doofy
I dont see how you come to that conclusion, you can't really say that based on one experience. Some staff at NTL are a bit slap dash but in my experience they really are in the minority. Most of the staff are very helpfull well IMO and experience at least.
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Indeed. Some time last year my internet went off. I tried resetting the set top box which normally does the trick, but not that time. I called technical support and was told that someone would be round to fix it on thursday (that was in 2 days time). An hour later there was a knock on the door, it was someone from NTL who said that the fault was in the box at the top of the street and they were fixing it now. Half an hour later my internet was back.