[DiGi]

Can anybody help i had the new stb Samsung put in tuesday morning told wait till tv comes on then the BB will work tv comes in about 30 mins I try connect then find i havent got a straight through lead to connect to it so ring them up say they will send one out next day with a engineer then realise ive only got tv 1-5 and a couple others so ring up they say being sent hits now try again in a hour anyhow took till 6 pm the next day b4 tv works still no BB then 8pm wednesday get through to be told its stuck in the database on part 2 of a 3 part upgrade from here on lots of calls through all there depts saying from 1-2 hours then 5 days and now 7 days im looking at next tuesday b4 im back to a service is it really that bad there that it takes 7 days to take my old pace box out and get the samsung registered ? theyve had the smart card on nearly every call but keep saying they cant help there was a few nice people i spoke to and 2 engineer tried to help with a new stb but still no joy. They say they have credited my account for the BB for this month but id prefer to have a service ive never had a problem till this free upgrade

any help appreciated

DiGi