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Originally Posted by Wolf
ok my turn. A friend phoned cs and he asked them when his connection would be upgraded. The person on the otherside said he would activate it now, all my friend had to do was turn modem off, wait for a bit and turn back on. And like a surprise....no change. I phoned up to find out more info and i was disgusted to find out that the call centre was in another country. They guy said use as normal and we will contact you to let you know. I HUNG UP.
I'm not impressed. I had to wait until the guy could receive my response. I was talking to myself sometimes cos the delay. If i wanted to talk to someone then i would phone my mum who could have made more sense.
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Whilst it is bad that your friend was blagged off and myself do not agree with calls being outsourced to India in fairness if you rang up on your friends behalf then you were lucky he talked to you at all if you were not the account holder.
