[Tezcatlipoca]

ntl won't give you a shiny new Samsung just because it looks nicer than the Pace boxes.


If the box has a definite fault with it, then ntl will replace it - however, there would be no guarantee that you'd get a Samsung in exchange - you could easily end up with another Pace box. And if it turned out that there was no valid reason to swap boxes, ntl may then charge you...