Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Wolf · 17-03-2005, 21:59

ok my turn. A friend phoned cs and he asked them when his connection would be upgraded. The person on the otherside said he would activate it now, all my friend had to do was turn modem off, wait for a bit and turn back on. And like a surprise....no change. I phoned up to find out more info and i was disgusted to find out that the call centre was in another country. They guy said use as normal and we will contact you to let you know. I HUNG UP.

I'm not impressed. I had to wait until the guy could receive my response. I was talking to myself sometimes cos the delay. If i wanted to talk to someone then i would phone my mum who could have made more sense.

17-03-2005, 21:59	#551
Wolf Inactive Join Date: Nov 2003 Location: Cardiff Posts: 170	Re: NTL Customer Services: Your personal experience ok my turn. A friend phoned cs and he asked them when his connection would be upgraded. The person on the otherside said he would activate it now, all my friend had to do was turn modem off, wait for a bit and turn back on. And like a surprise....no change. I phoned up to find out more info and i was disgusted to find out that the call centre was in another country. They guy said use as normal and we will contact you to let you know. I HUNG UP. I'm not impressed. I had to wait until the guy could receive my response. I was talking to myself sometimes cos the delay. If i wanted to talk to someone then i would phone my mum who could have made more sense.