[jem]

Well I'm more than happy to add my comment to this;
called CS about a week and a half ago to arrange the swop out of my Pace STB for a Samsung and it was arranged for this morning. I was a bit concerned when 11:30 came and no-one had been so called CS just to check and they assured me that everything was arranged and the engineer was on his way.

Fifteen minutes later the guy arrives with a brand new Samsung box which is all installed and running within ten minutes. Re-register my router with the new box and I'm on-line AND check my speed and I'm already on 2Meg. No need to call CS and sweet-talk them into upgrading me it all just happened-as the installer said it would.

So here I am one happy customer, a new Samsung STB and speed upgrade all on the same day as promised. In all I've spoken to three different CS reps all of whom were completely professional and helpful and have done exactly what they said they would.

Now my experience may be atypical but overall I suspect NTL probably get in right more often than not-it's just that these rarely get reported.

John