This has happened to me...I was due to have 27.73 claimed but only 13.92 has been taken for some reason. I upgraded manually last week.
I have no idea why this has happened but I am guessing the remaining amount will roll over to next month, not really a huge issue. I am just intrigued as to why the system has amended the pending direct debit when it wasn't asked to.
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Originally Posted by intalex
Get this in writing, just to be on the safe side!!! NTL are known to be inconsistent with their unwritten policies, and a verbal promise won't be honoured or even acknowledged when NTL's decision-makers decide to change these unwritten policies to cut losses!!!
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Upgrades do not start a 12 month contract and you won't get that in writing.
Customer services are there to answer calls not spend ages typing up letters to customers who can't accept what they have been told. They don't have the facility or the authority to write manual letters.
If you really want it in writing then write in the the customer concern team and they will reply in writing.