Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

seaneeboy · 17-03-2005, 11:46

Very Bizarre.

I've just phoned NTL Asking for the upgrade from 300k to 1meg (I rarely download over 3gigs/month anyway, so fair enough I recon)

Spoke to Christine (have her ext too) who told me it's procedure that EVERY SINGLE PACE BOX is being changed to a Samsung box.

I did query this a couple of times, and she agreed saying she did know that people can go at 1 meg on their Pace boxes, but she's not allowed to increace my speed until I get a new box out.

Trying to book in a box-swap (which is actually handy cos I have a week off in a week) "There's been an error - nothing to do with you or the box, but the booking system isn't working"

So she takes my number and appartently I'm to be phoned back in a couple of days to arrange the new box to be delivered.

I asked as she had already said it was possible to get 1meg through my box if I could just be put on the new tier now... was on hold for all of two seconds while she "checked"...

"No, it's now policy to change every person's box"

Anyone else having this kind of thing?

I'm currently recieving 300k BB through a Pace 2000 in Leeds - and frankly I like my box!

17-03-2005, 11:46	#841
seaneeboy Inactive Join Date: Nov 2003 Location: Leeds, UK Age: 46 Services: NTL 4Meg BB, Family Pack, Phone Posts: 412	*Re: ALL* Speed Upgrade Discussion In Here Please (Part 4)** Very Bizarre. I've just phoned NTL Asking for the upgrade from 300k to 1meg (I rarely download over 3gigs/month anyway, so fair enough I recon) Spoke to Christine (have her ext too) who told me it's procedure that EVERY SINGLE PACE BOX is being changed to a Samsung box. I did query this a couple of times, and she agreed saying she did know that people can go at 1 meg on their Pace boxes, but she's not allowed to increace my speed until I get a new box out. Trying to book in a box-swap (which is actually handy cos I have a week off in a week) "There's been an error - nothing to do with you or the box, but the booking system isn't working" So she takes my number and appartently I'm to be phoned back in a couple of days to arrange the new box to be delivered. I asked as she had already said it was possible to get 1meg through my box if I could just be put on the new tier now... was on hold for all of two seconds while she "checked"... "No, it's now policy to change every person's box" Anyone else having this kind of thing? I'm currently recieving 300k BB through a Pace 2000 in Leeds - and frankly I like my box!