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Originally Posted by migz
I dont think you read my post properly.
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No I did read it properly. I read it and gave you the correct answers. They might not be what you wanted to here but they are correct.
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Originally Posted by migz
And if it's still NTL's property surely they should have arranged someone to pick it up.
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They do arrange to pick it up. In fact I wouldn't be surprised if your friend gets hit with a charge for not returning it.
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Originally Posted by migz
TBH, when they announced speed upgrades, they should have forseen they would need to change thousands of STB's and maybe got on it straight away.
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Uh huh. Yep I'm sure all the engineers who have been sitting in a depot for months scratching their ar*e and drinking tea would have been better utilized changing boxes over.
In fact they should have trained up several thousand new engineers just to ensure every customer can be swapped over the same day.
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Originally Posted by migz
Even posting them to people, cheaper than an engineer and even with SIMPLE instructions not a hard task to set up, could give that option over the phone if customers are comfortable with setting it up themselves.
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For a large number of reasons that is
very unlikely to ever happen.