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Originally Posted by bob_a_builder
Funny how its (generally) always the customer service side thats moved ofshore with all the issues of misunderstandings etc which have been mentioned.
But dial the sales number and you get through (usually) to an english based service.
So they don't mind giving exsisting punters the run around in an offshore CS operation, but aren't prepared to expose potential 'brand new customers' to that level of service#
Wonder why that might be ....
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Except ntl of course who offshored the Freedom sales line....
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Originally Posted by SMHarman
Which means the service levels put in place are inadequate, but as I have had poor CS from UK call centres too whats the difference.
I'd like to say no, but if you look back 10 years the tech infrastructure meant you could not offshore call centres. As an accountant I realise there are many talanted accountants in asia and india who can do many of the accounting roles in a business just as well as I could over here, after all they are analysing, reconciling posting numbers in a computer system, why does that have to be done in the UK?
And using tax as a threat, watch these corporates up sticks and move thier head offices to India too and pay their corporation tax to the Indian government not the UK govt. That would leave a huge hole in Mr Browns balanced budget. Quite simply - ain't gonna happen.
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So we either have no companies based here, therefore no jobs, or we have companies based here but not employing any staff here, therefore no jobs.
Unfortunately neither model is sustainable and something will have to give at some point.
An economy will not survive if all its inhabitants are on the dole.