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Xaccers · 16-03-2005, 18:59

Generally sales is only open during British daylight hours, therefore they don't require expensive shift workers, so better value for money to employ British staff.
CS on the other hand generally is open for longer, and with banking, alot offer 24hr CS, as such it's cheaper to base your CS centers where the "best value for money" can be acheived. Remember though, best value for money is from the company's point of view, not necessarily the same as the customer's!

Thankfully I find HSBC's services so good I rarely have to call them. The last time was to tell them of my new address, and it went a bit like this:

me: Leighton Buzzard
CS: Leighton Buzzard
me: Bedfordshire
CS: Bedfordshire, London
me: No, not London, it's no where near london
CS: So that's Leighton Buzzard, London, Bedfordshire?
me: No, just Leighton Buzzard, Bedfordshire
CS: So that's Leighton Buzzard, Bedfordshire?
me: yes
CS: London?
me: no, no london, nothing to do with London!

16-03-2005, 18:59	#28
Xaccers Inactive Join Date: Jun 2003 Location: Milling around Milton Keynes Age: 48 Posts: 12,969	Re: Another reason to avoid HSBC Generally sales is only open during British daylight hours, therefore they don't require expensive shift workers, so better value for money to employ British staff. CS on the other hand generally is open for longer, and with banking, alot offer 24hr CS, as such it's cheaper to base your CS centers where the "best value for money" can be acheived. Remember though, best value for money is from the company's point of view, not necessarily the same as the customer's! Thankfully I find HSBC's services so good I rarely have to call them. The last time was to tell them of my new address, and it went a bit like this: me: Leighton Buzzard CS: Leighton Buzzard me: Bedfordshire CS: Bedfordshire, London me: No, not London, it's no where near london CS: So that's Leighton Buzzard, London, Bedfordshire? me: No, just Leighton Buzzard, Bedfordshire CS: So that's Leighton Buzzard, Bedfordshire? me: yes CS: London? me: no, no london, nothing to do with London!