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Originally Posted by bob_a_builder
Funny how its (generally) always the customer service side thats moved ofshore with all the issues of misunderstandings etc which have been mentioned.
But dial the sales number and you get through (usually) to an english based service.
So they don't mind giving exsisting punters the run around in an offshore CS operation, but aren't prepared to expose potential 'brand new customers' to that level of service#
Wonder why that might be ....
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That is quite an interesting point. Mind you dial the sales number and you get answered straight away, dial the CS number, wherever the call centre is, and you get 20 minutes of Greensleeves and an irritating automated woman trying to ingratiate herself by pointing out how important your call is (though obviously not as important as that of a potential customer). If it was that sodding important to them they'd have answered it by now! Have I taken this way off topic
Sorry!