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Originally Posted by SMHarman
Which means the service levels put in place are inadequate, but as I have had poor CS from UK call centres too whats the difference.
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There's a difference in culture - if I call to make a complaint I want to know that the person on the other end of the phone empathises with my use of emphasis on particular words. Language and culture barriers prevent this.
I don't want to have to repeat myself over and over again because they don't understand my Welsh accent. That has NEVER happened to me from a UK callcentre.
I don't want to keep asking them to repeat what they say because I can't understand their accents.
I don't want to me met with "certainly please" each time I ask them to do something. I live in the UK and I demand that any company offering me a service here should speak
our English.
This isn't just aimed at Indian callcentres - the ones who use americanisms annoy me just as much.