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Originally Posted by Russ D
My gripe is I am British and I want easy access to my money and I expect the service involved to be of the standard to which I'm accustomed in the UK.
I have yet to recieve this from any company with Indian callcentres. I even closed my acccount with HSBC and moved to Nationwide purely because my new bank only used UK callcentres. If this changes I'll just move on to another bank, possibly the Co-operative.
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So the gripe is where the customers are, not the fact that UK jobs are being lost?
I used to outsource a lot of Web development work to India-based tech company's. Their work was of reasonable quality and cheap. BUT, I agree there was a huge language [and time barrier] when dealing with them. Conversations on the phone were a nightmare since neither I or them could understand each other. Emails were hilarious bytes of laughter, due to their poor english. Although, this is different to call centers as these tech people are not trained call centre staff.
I agree with not wanting to speak to non-locals...I had to phone up Sky the other month and got through to some India-based c/c. The lady was really funny...really polite, to a point!... I must have said a few times to her to calm down!!! She started to raise her voice at me...although I was 'testing' her a bit!
