Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

reaperov · 16-03-2005, 09:13

A couple of weeks ago, we had big problems with our connection dropping every few hours and generally falling over when attempting to do anything. We rang up tech support then, and they apparently created a new account for us, seemingly deleting the old one (as the homepage.ntlworld webspace that came with it has now disappeared). However, I don't seem to have any details at all for the account now - I've tried to upgrade with my old username/pass, but get a "Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again." error.

Just wondering if there's anything I can do to resolve this, MAC address in hand, as I don't have time to call up tech support right now..

16-03-2005, 09:13	#803
reaperov Inactive Join Date: Feb 2005 Posts: 1	*Re: ALL* Speed Upgrade Discussion In Here Please (Part 4)** A couple of weeks ago, we had big problems with our connection dropping every few hours and generally falling over when attempting to do anything. We rang up tech support then, and they apparently created a new account for us, seemingly deleting the old one (as the homepage.ntlworld webspace that came with it has now disappeared). However, I don't seem to have any details at all for the account now - I've tried to upgrade with my old username/pass, but get a "Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again." error. Just wondering if there's anything I can do to resolve this, MAC address in hand, as I don't have time to call up tech support right now..