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Originally Posted by etccarmageddon
I think someone mentioned in the thread recently that an SMS code is the internal billing code used to determine which tier you're on. So if you get a 'no sms details' perhaps it means it cant locate your existing tier details?
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Probably. I've been a cable customer since before the local cableco was bought by NTL, and I've been a broadband customer since it was launched here (before it was mainstream, and before it really needed "registration"). In my dealings with NTL it's pretty clear that their information holdings on me and my account bear very little resemblance to reality (half the time they get my name wrong, for example)!