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Originally Posted by bywater
Actually there was announcement in the news somewhere when they pannicked and thought they had better say something as they where being left behind by other ISP offerings.
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I don't think there was any panicking at all. Simon Duffy first broached the subject around the start of December last year but no actual date was given and AFAIK no customer has received anything in writing from NTL.
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Originally Posted by bywater
The fact is that if the speed is available on adsl that speed is availble to all customers depending on distant from exchange of course.
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You have got that completely the wrong way round. If a speed is available on NTL it is available to all customers in their broadband enabled areas regardless of distance. With ADSL some speeds are only available at a limited number of exchanges and the actual speed is governed by distance from the exchange and line quality.
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Originally Posted by bywater
The new NTL speeds are plastered all over ntlhome. So one would assume they are available now. I did hear from a CSREP that it would be about two weeks that would be next week for Coventry thou some in the area allready have the new speeds. Is this correct ? There are two different issues on here those who need to have the STB upgraded and those that don't. I can understand the later taking sometime but what about those who have stand alone cable modems. I'm on 750k so I assumed phoning up to get the a new tier would automatcally put me on a new speed. Sorry no can do.
Its a very valid question if Jack next door can do it why can't I. Oh and when I am on the phone to CS I am one of the most politess of customers.
http://www.home.ntl.com/icat/broadband |
The new speeds are plastered all over ntlworld? If you post your postcode we will give you directions to the nearest Specsavers. There is no sign of the new speeds on ntlworld unless you click on the upgrade speed link which customers very rarely do.
The customers who have already had their speeds increased are those that have found out about them on sites such as this and either managed to do an online increase or get a CSR who is willing to upgrade them.