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Originally Posted by kapa1686
Yo, i had the same problem, i just upgraded my broadband today to 2mbs, and i was on the £19.99 deal, but NTL were charging me £24.99. I phone them up and it was all due to some crazy billing scheme, they chage full price, then lower it, but in total it all works out at 19.99, best thing to do is give them a call, and have them explain it to you.
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Yep already had that billing system explained to me after i contacted them via email after my statement showed the wrong ammount. Very nice bloke explained that they debit £24.99 then credit £19.99. At least thats how i interpreted it. But there was no such credit on my first statement hence me contacting them. we'll see what the outcome is tomorrow, if not i'll give them a quick call, can't hurt, cheers! :-)