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Originally Posted by danielf
The last suggestion (notify customers if the bill increases) sounds like the best option to me.
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ntl already do this via the so-named 'high toll' team.
if an account 'spikes' like that, they call the customer, if they can't get hold of them they block the account as a precaution, this usually prompts a call in, at which the situation is explained.
Most people understand and are grateful for the diligence.
If it turns out the spike is genuine and the customer is aware, the service is restored, though if it's an absolutely massive amount they may ask for a part payment first.