Cable Forum - View Single Post - disappointed by telewest for the first time....

Dan da man · 15-03-2005, 21:39

more of a winge than anything else,

Up until today i was a great supporter of Blueyonder, recommended it to everyone. of course had the odd little problem, but up till now the worst thing had been me not paying the bill

Well for the last few weeks i have had a high ping (150 to 200+ ms) in the early evenings, by 10 - 11pm it would be back to normal. i'd had this before and they put it down to a faulty node in my area, forcing extra traffic on the node i use. All was ok after 3 days
Now i was willing to accept it was the same thing again so i let it be at first, but after 2 and a half weeks it was beginning to annoy me, i play games online and i have matches at 8pm, right when its at its worst.

Tonight i called them, was initially confronted by a queue but pleasently suprised to be answered in about 2 minutes. The guy was really helpful and for 20 minutes we went through loads of checks and towards the end he was consulting a colleague.

Then it all went to s**t, he came back to me and basically said "It appears we've had lots of reports of similar problems in your area, but because or connection is based on speed not latency we WONT do anything to resolve it, you'll have to wait for the network in your area to be upgraded, this will probably be in 2 or 3 months time." This doesnt fill me full of confidence, i live in Plymouth we were months behind the rest of the country at getting blueyonder in the first place.

So basically, despite having a ping of 150-200ms at times they wont do anything because i can still download files at full speed. great, but i got my connection for gaming.

Thanks Telewest, you've been a great help. Not.

15-03-2005, 21:39	#1
Dan da man Inactive Join Date: Mar 2005 Posts: 1	disappointed by telewest for the first time.... more of a winge than anything else, Up until today i was a great supporter of Blueyonder, recommended it to everyone. of course had the odd little problem, but up till now the worst thing had been me not paying the bill Well for the last few weeks i have had a high ping (150 to 200+ ms) in the early evenings, by 10 - 11pm it would be back to normal. i'd had this before and they put it down to a faulty node in my area, forcing extra traffic on the node i use. All was ok after 3 days Now i was willing to accept it was the same thing again so i let it be at first, but after 2 and a half weeks it was beginning to annoy me, i play games online and i have matches at 8pm, right when its at its worst. Tonight i called them, was initially confronted by a queue but pleasently suprised to be answered in about 2 minutes. The guy was really helpful and for 20 minutes we went through loads of checks and towards the end he was consulting a colleague. Then it all went to s**t, he came back to me and basically said "It appears we've had lots of reports of similar problems in your area, but because or connection is based on speed not latency we WONT do anything to resolve it, you'll have to wait for the network in your area to be upgraded, this will probably be in 2 or 3 months time." This doesnt fill me full of confidence, i live in Plymouth we were months behind the rest of the country at getting blueyonder in the first place. So basically, despite having a ping of 150-200ms at times they wont do anything because i can still download files at full speed. great, but i got my connection for gaming. Thanks Telewest, you've been a great help. Not.